SINOPSIS KURSUS
At the end of the course, participants are expected :-
1. to be aware the importance of ombudsman to an organisation for a sustainable growth.
2. to understand the roles of ombudsman and procedures to lodge complaints.
1. to be aware the importance of ombudsman to an organisation for a sustainable growth.
2. to understand the roles of ombudsman and procedures to lodge complaints.
OBJEKTIF KURSUS
The objective of the course are:
1. to discuss the importance of ombudsman to an organisation for a sustainable growth.
2. to focus on the roles of ombudsman and procedures to lodge complaints.
1. to discuss the importance of ombudsman to an organisation for a sustainable growth.
2. to focus on the roles of ombudsman and procedures to lodge complaints.
- Penceramah: PROFESOR DR. SOFRI BIN YAHYA
Skill Level: Beginner